Following an independent assessment in January, BakerLaw is pleased to announce the firm has passed the re-accreditation process retaining its quality mark for practice management and client care.
What is Lexcel?
Lexcel is The Law Society’s legal practice quality mark, which sets out rules and guidelines to help raise standards and promote a quality management approach.
Firms are required to demonstrate, by way of an independent assessment, that they meet the required standards in seven different areas. Those areas are as follows:
- Structure and strategy
- Financial management
- Information management
- People management
- Risk management
- Client care
- File and case management
This year, our assessment took place remotely. It involved comprehensive file reviews, staff interviews and a thorough examination of our practices and procedures.
What it means for our clients
The Lexcel accreditation sets us apart from other legal providers as we are able to demonstrate not only our commitment to client care but our commitment to best practice in all areas. Our clients can be sure that they are receiving the highest quality of care and advice.
Our Head of Operations and Partner, Gemma McBride comments on our re-accreditation:
“We are delighted to have been re-accredited. It is of huge importance to us that our clients receive the highest quality of care and service, the Lexcel accreditation is a key marker of this. The accreditation process takes considerable time and commitment from all staff, and I would like to take this opportunity to thank everyone for their hard work.”